If your concern is about the site, such as how a request was passed on, how your details were handled or an error on a page, send it through the contact form. Include your name, your town, roughly when you sent any request and what went wrong. Every message is read and looked into.

The site is not a party to any contract between you and a contractor, so it cannot settle disputes or order refunds. Take a complaint about a contractor's work, prices, paperwork or behavior to that business first, and put it in writing so it is on paper.

If that doesn't resolve it, public offices may help. The Iowa Attorney General's Consumer Protection Division, 888-777-4590, takes complaints and contract questions. The Iowa Department of Inspections, Appeals, and Licensing (DIAL), 515-242-5871, answers questions about a contractor's Iowa registration, and the Plumbing and Mechanical Systems Board, 866-280-1521, about a plumber's state license. Permit concerns go to the office that issued the permit: the Permit and Development Center, 515-283-4200, for a Des Moines address, or your own city's permit office in Windsor Heights, Polk City, Bondurant, Pleasant Hill or Norwalk, IA.

Iowa's Consumer Fraud Act (Iowa Code § 714.16) makes deception and misrepresentation in selling or advertising services unlawful.

Please also tell the site if a contractor that received your request behaved in a way that worried you. Iowa law governs this complaints policy.